Dialogflow Phone gateway Lists
I'm at an intermediate level of learning dialogflow.
My question is: Is there a way I can dictate a List to the user and make the user click a number on keypad and get the corresponding item?
Scenario:
Phone gateway bot: 1 - Chocolates, 2 - Flowers, 3 - Soccer
User: (Either says the option or types it in)
I've read in the documentation that we must have different paths for google home and google assistant. Found https://dialogflow.com/docs/integrations/telephony but I couldn't understand what "The intents in the sample use rich messages for telephony responses. These are the types you can use:"
Does it mean that in addition to rich responses you can use synthesize audio etc or does it mean that instead of rich responses you can use synthesize audio?
Just wondering if the scenario I'm looking for is possible or not....
Thank you!
dialogflow telephony
asked Oct 29 '18 at 6:09
AlcanzerAlcanzer
206
add a comment |
I'm at an intermediate level of learning dialogflow.
My question is: Is there a way I can dictate a List to the user and make the user click a number on keypad and get the corresponding item?
Scenario:
Phone gateway bot: 1 - Chocolates, 2 - Flowers, 3 - Soccer
User: (Either says the option or types it in)
I've read in the documentation that we must have different paths for google home and google assistant. Found https://dialogflow.com/docs/integrations/telephony but I couldn't understand what "The intents in the sample use rich messages for telephony responses. These are the types you can use:"
Does it mean that in addition to rich responses you can use synthesize audio etc or does it mean that instead of rich responses you can use synthesize audio?
Just wondering if the scenario I'm looking for is possible or not....
Thank you!
dialogflow telephony
asked Oct 29 '18 at 6:09
AlcanzerAlcanzer
206
add a comment |
I'm at an intermediate level of learning dialogflow.
My question is: Is there a way I can dictate a List to the user and make the user click a number on keypad and get the corresponding item?
Scenario:
Phone gateway bot: 1 - Chocolates, 2 - Flowers, 3 - Soccer
User: (Either says the option or types it in)
I've read in the documentation that we must have different paths for google home and google assistant. Found https://dialogflow.com/docs/integrations/telephony but I couldn't understand what "The intents in the sample use rich messages for telephony responses. These are the types you can use:"
Does it mean that in addition to rich responses you can use synthesize audio etc or does it mean that instead of rich responses you can use synthesize audio?
Just wondering if the scenario I'm looking for is possible or not....
Thank you!
dialogflow telephony
asked Oct 29 '18 at 6:09
AlcanzerAlcanzer
206
I'm at an intermediate level of learning dialogflow.
My question is: Is there a way I can dictate a List to the user and make the user click a number on keypad and get the corresponding item?
Scenario:
Phone gateway bot: 1 - Chocolates, 2 - Flowers, 3 - Soccer
User: (Either says the option or types it in)
I've read in the documentation that we must have different paths for google home and google assistant. Found https://dialogflow.com/docs/integrations/telephony but I couldn't understand what "The intents in the sample use rich messages for telephony responses. These are the types you can use:"
Does it mean that in addition to rich responses you can use synthesize audio etc or does it mean that instead of rich responses you can use synthesize audio?
Just wondering if the scenario I'm looking for is possible or not....
Thank you!
dialogflow telephony
dialogflow telephony
asked Oct 29 '18 at 6:09
AlcanzerAlcanzer
206
asked Oct 29 '18 at 6:09
AlcanzerAlcanzer
206
asked Oct 29 '18 at 6:09
AlcanzerAlcanzer
206
asked Oct 29 '18 at 6:09
AlcanzerAlcanzer
206
asked Oct 29 '18 at 6:09
AlcanzerAlcanzer
206
206
add a comment |
add a comment |
1 Answer
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The features available in Telephony Gateway include: synthesize speech (SSML), playing audio, and call transfers. You can see more in Dialogflow's Telephony sample. What you can do is have multiple intents for each pathway your users would be selecting and have training phrases that would match expected user responses given a set of options. More reference docs are also available here.
answered Nov 13 '18 at 0:31
S. DwyerS. Dwyer
28214
Thank you for the answer.
– Alcanzer
Nov 13 '18 at 22:45
add a comment |
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1 Answer
1
active
oldest
votes
1 Answer
1
active
oldest
votes
active
oldest
votes
active
oldest
votes
The features available in Telephony Gateway include: synthesize speech (SSML), playing audio, and call transfers. You can see more in Dialogflow's Telephony sample. What you can do is have multiple intents for each pathway your users would be selecting and have training phrases that would match expected user responses given a set of options. More reference docs are also available here.
answered Nov 13 '18 at 0:31
S. DwyerS. Dwyer
28214
Thank you for the answer.
– Alcanzer
Nov 13 '18 at 22:45
add a comment |
The features available in Telephony Gateway include: synthesize speech (SSML), playing audio, and call transfers. You can see more in Dialogflow's Telephony sample. What you can do is have multiple intents for each pathway your users would be selecting and have training phrases that would match expected user responses given a set of options. More reference docs are also available here.
answered Nov 13 '18 at 0:31
S. DwyerS. Dwyer
28214
Thank you for the answer.
– Alcanzer
Nov 13 '18 at 22:45
add a comment |
The features available in Telephony Gateway include: synthesize speech (SSML), playing audio, and call transfers. You can see more in Dialogflow's Telephony sample. What you can do is have multiple intents for each pathway your users would be selecting and have training phrases that would match expected user responses given a set of options. More reference docs are also available here.
answered Nov 13 '18 at 0:31
S. DwyerS. Dwyer
28214
The features available in Telephony Gateway include: synthesize speech (SSML), playing audio, and call transfers. You can see more in Dialogflow's Telephony sample. What you can do is have multiple intents for each pathway your users would be selecting and have training phrases that would match expected user responses given a set of options. More reference docs are also available here.
answered Nov 13 '18 at 0:31
S. DwyerS. Dwyer
28214
answered Nov 13 '18 at 0:31
S. DwyerS. Dwyer
28214
answered Nov 13 '18 at 0:31
S. DwyerS. Dwyer
28214
answered Nov 13 '18 at 0:31
S. DwyerS. Dwyer
28214
28214
Thank you for the answer.
– Alcanzer
Nov 13 '18 at 22:45
add a comment |
Thank you for the answer.
– Alcanzer
Nov 13 '18 at 22:45
Thank you for the answer.
– Alcanzer
Nov 13 '18 at 22:45
Thank you for the answer.
– Alcanzer
Nov 13 '18 at 22:45
add a comment |
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